Frequently Asked Questions

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Where is New York Property Insurance Underwriting Association's office located?

New York Property Insurance Underwriting Association is located in Lower Manhattan, at 100 William Street, New York, NY 10038. If you wish to visit the office, the entrance to the building is on John Street. We are located on the 11th floor. 

What are New York Property Insurance Underwriting Association's business hours?

Our business hours are Monday through Friday, 9:00 a.m. until 4:30 p.m. Our telephone number is 212-208-9700. 

What types of property does New York Property Insurance Underwriting Association insure?

New York Property Insurance Underwriting Association insures:

  • Buildings (Dwelling and Commercial properties)
  • Contents of commercial premises
  • Household Furnishings/Personal Property

How can I obtain insurance through New York Property Insurance Underwriting Association?

You have three options to apply for insurance through New York Property Insurance Underwriting Association: 

Option 1:

You can apply for insurance through this web site. Click Automated Submissions to the left of this page. Complete the appropriate application form, submit your deposit electronically using a checking account, then click "Submit" to transmit the application. 

Option 2:

You can submit a completed application form by fax. You must dial 212-208-9810 to submit your deposit premium electronically, using a checking account, then follow the prompts.

Option 3:

You can bring in, or mail the completed application and deposit premium to New York Property Insurance Underwriting Association, 100 William St., 11th floor, New York, NY 10038.

How much deposit is required when applying?

Household Furnishings/Personal Property:
$ 50

1 to 4 Family Dwelling:
$ 75  for each $50,000 of coverage or fraction thereof.

All Others:
$ 150 for each $50,000 of coverage or fraction thereof. 

What types of insurance does NYPIUA  provide?

New York Property Insurance Underwriting Association provides six (6) types of coverages:

    1. Fire, Lightning, and Explosion
    2. Extended Coverage which includes the following perils:
      • Windstorm
      • Hail
      • Riot
      • Civil Commotion
      • Aircraft
      • Vehicles
      • Smoke
    3. Vandalism and Malicious Mischief
    4. Broad Form Coverage which includes the following perils in addition to EC and VMM:
      • Property damage by burglars (not theft of property)
      • Falling objects
      • Weight of ice, snow or sleet
      • Accidental discharge of water or steam
      • Sudden cracking of a steam or hot water heating system
      • Freezing
      • Sudden damage from artificial electric currents
    5. Sprinkler Leakage (commercial property only)
    6. The following Time Element Coverages:
      1. Additional Living Expense (dwelling property only)
      2. Rental Value - Loss of Rental Income (dwelling property)
      3. Business Income (commercial property):
        • Mercantile and Non-Manufacturing
        • Manufacturing and Mining
        • Rental Properties
        • Educational Institutions
      4. Extra Expense 
      5. Leasehold Interest 
Note:  New York Property Insurance Underwriting Association  does not offer liability, flood, or theft coverages.

Who determines the rates used by New York Property Insurance Underwriting Association?

New York Property Insurance Underwriting Association uses the loss costs established by the Insurance Services Office (ISO) as a basis for determining our rates and premiums. We apply our loss cost multiplier and adjustment factors to the ISO loss cost to determine the final premium.

Can my building coverage be automatically increased annually to guard against inflation?

Yes. You can submit an Automatic Increase Endorsement to increase your building coverage by the annual percentage you select. This endorsement is available for occupied dwellings only. Click  "To Print a Form" to the left, select "UA-251 Automatic Increase Endorsement" to view the form and the available percentages.

Can I obtain credit for the fire alarm system in my house?

Yes, fire alarm credit is available for dwelling policies only. You must have one of the following fire alarms installed in your house.

  • Central Station Reporting Fire Alarm
  • Local Fire Alarm
  • Fire Department Reporting Fire Alarm
  • Automatic Sprinklers in all areas including attics, bathrooms, closets  and attached structures
  • Automatic Sprinklers in all areas except attics, bathrooms, closets  and attached structures that are protected by a fire detector.

You can mail or fax a request to add the fire alarm credit with a copy of the alarm certification to New York Property Insurance Underwriting Association, 100 William Street, New York,  NY 10038.

How can I make changes to my policy?

Policy changes can be made on our web site. Click Automated Submissions to the left. Policy changes can also be made in writing by:

  • Mailing your change request to the Association.
  • Faxing your change request to 212-344-9879.

You must include your policy number, and specify the change(s) you require. You cannot make a request to change by telephone. 

Is there someone who can answer questions I have regarding my policy or any other questions about New York Property Insurance Underwriting Association?

Customer Service Representatives are available to answer any questions you may have regarding your policy or other services New York Property Insurance Underwriting Association offers. Our business hours are Monday through Friday 9:00 a.m. until 4:30 p.m. To contact the Association, please call (212) 208-9700 or toll-free at (800) 522-3372 for all areas outside of the five NYC boroughs.

I recently sold my property. How can I cancel my NYPIUA policy?

A. Sale or transfer took place within thirty days prior to your request to cancel:

  • Submit your cancellation request by clicking "Electronic Web Submissions."
  • No additional proof is required.
  • The cancellation will be effective the date of sale.
OR

B. Sale or transfer took place more than thirty days prior to your request to cancel:
Submit a written cancellation request and one of the following:

  • Copy of your deed, or
  • Copy of your closing statement, or
  • A letter from your attorney confirming the date of sale or transfer, or
  • A notarized statement confirming the date of sale or transfer.

The cancellation will be effective the date of sale or transfer

For all requests to cancel:

Include your current mailing address to ensure that you will receive the cancellation notice and your return premium check, if one is owed to you.

Submit written cancellation requests to:

New York Property Insurance Underwriting Association
100 William Street
New York, NY 10038-4599

Or by Fax to: 212-344-9879

Underwriting Department

INSPECTIONS

1. How do I respond to a letter received from the underwriting department?

If you receive a contact letter or a re- inspection letter that requires a response to the Association, return the completed letter to New York Property with the designated contact person's name, an active daytime phone number, and a signature of the insured. The letter may be returned to NYPIUA via email to fairplan@nypiua.com.  , by fax 212.208.9771, or by mail to New York Property Insurance Underwriting Association 100 William Street, New York, NY 10038

The Underwriting Department also issues recommendation letters in the event that certain conditions need to be addressed. Return the signed letter along with the requested documentation and photographs (label each photograph) requested to show compliance with your recommendations. If additional time is required to make the necessary repairs, you may submit a written request to the Association or by email to the address noted on the letter or call the Underwriting Department at 212.208.9745.

2. What is the general time frame to be contacted by an inspector?

Outside inspection companies are used to inspect the properties for insurability. You will receive a call from an inspector to schedule a date and time to conduct the inspection. This process will normally take approximately 10 business days.

3. I missed my inspection appointment how can I reschedule?

Contact our underwriting department at 212.208.9745 or email us at fairplan@nypiua.com.  for further assistance.

APPEALS

4. What is required to reinstate a policy or approve coverage in the event of an Underwriting cancellation?

When a cancellation notice is issued, an appeal is required to be submitted in writing addressed to the appeals committee by email fairplan@nypiua.com.  , fax 212.208.9771, or by mail to New York Property Underwriting Association 100 William street, New York, NY 10038. An appeal is a request to have coverage reconsidered. The appeal letter is attached to your cancellation notice or you can obtain a copy of it on our website www.nypiua.com click on my account and to print a form). The appeal letter must be completed and signed by the insured with the attached photographs and/or documents.

5. Why have I received a notice of non- acceptance?

A notice of non-acceptance is issued on buildings that do not meet the eligibility criteria as defined by New York State Law.

6. What is the general time frame for processing an appeal?

The appeal process begins when NYPIUA receives the appeal form. All documents (photos, bills, receipts, contracts, leases, etc.) attached to the appeal form are reviewed and a physical inspection may be required. The appeals departments will notify you by mail of their decision. This process takes approximately 20 business days; however, details in scheduling an inspection will extend the time for a decision.

ANTI ARSON APPLICATION

7. What is an Anti-Arson application?

An Anti-Arson application is a NY State mandated questionnaire which must be fully completed and returned to NYPIUA for underwriter review. This form can be submitted by email at fairplan@nypiua.com.  , by fax 212.208.9771, or by mail. This form can also be submitted through the web at www.nypiua.com or by phone at 212.208.9810 if all of the answers are “No”.

8. Why does an Anti-Arson application need to be filled out annually?

NY STATE regulations require Anti-Arson applications to be submitted annually. Failure to submit the Anti-Arson form will result in a cancellation of your policy. Cancellation for failure to submit this Form may not be appealed though the Association and a new application will be required for coverage.

9. What type of coverage is allotted when living in a mobile home?

Only basic coverage (form DP-01) may be written on a mobile home. This includes the perils of Fire, Extended coverage, and Vandalism.

10. My property has two separate buildings with the same address. Will I need two separate applications?

No. If you have 2 or more buildings located at the same address (ex, front and rear, main house and shed), you don’t have to submit separate applications for each building. Instead, submit a schedule along with your new application detailing the coverage amounts and descriptions for each building.

11. What do I need to submit with my application for a policy if my home is currently vacant and/or undergoing renovation?

If your house is vacant and/or undergoing renovations:

All basement, 1st floor and fire escape windows and doors must be boarded at the end of each day when workers are absent or the property is protected by a central station intrusion alarm system, where such service is active. Provide either clear exterior photographs of all sides of the building or a current copy of the alarm certification from the alarm company along with the application and deposit.

Vacant Dwellings:

All windows and doors must be boarded to UA 484 Specifications (go to www.nypiua.com , click on my account, #5 for details of our security requirements. In lieu of boarding your building, you may install a central station monitoring alarm system. Provide either clear exterior photographs of all sides of the building or a copy of the alarm certification from the alarm company. The maximum limit is 100,000 building coverage and no Vandalism coverage is provided.

Vacant commercial buildings:

All windows and doors must be boarded to UA 484 Specifications (go to www.nypiua.com , click on my account, #5 for details of our security requirements). In lieu of boarding your building, you may install a central station monitoring alarm system. If there is a vacant store front, a roll down gate is acceptable for that section of the building for security. Provide either clear exterior photographs of all sides of the building or a copy of the alarm certification from the alarm company. For maximum limits for vacant commercial properties please visit our website www.nypiua.com .

Claims Department

1. What is the general time frame for processing a claim?

• The general time frame for processing a claim depends entirely on the type of claim that we are dealing with. In order to determine a time frame, you must first understand the claim process. Upon receipt of a claim to the Association it is assigned to an adjuster within 24 - 48 hours. The adjuster must make immediate contact with the insured to set up an inspection. Generally, inspections are attempted to be scheduled within 2-3 days depending on the insured’s availability. Once the loss is inspected the adjuster must provide a status to us within 5 days from the date of inspection. If the loss is a denial, the adjuster will provide a closing report within a time frame of 15-30 days (this is just an estimate). If the loss is complicated (generally fires), then experts will need to be assigned, Additional documentation will be required from the insured, and at times files will have to be referred to our attorney for legal review. These sorts of things tend to delay a claim from being settled. On average non-fire claims generally take an average of 15-30 days to settle (straight forward claims). Fire claims tend to take 45-60 days to settle (this is just an average).

2. What is the general time frame for a check to be mailed after a claim is closed?

• Once a claim is closed the check is mailed the next business day. Some factors that may hold up a check from being mailed the next business day is:

- The check is in error – data was keyed incorrectly and the check didn’t come off the system. We usually correct the error the same day and then the check is produced the following day.

- Check info was keyed incorrectly – we could have misspelled the payee’s name, put the wrong mortgagee on the check, entered incorrect mailing address, etc. When this occurs, the check is voided and reissued the same day.

3. What is a deductible?

• A deductible is the amount of any portion of the loss that you have agreed to pay and will be applied prior to NYPIUA issuing payment for damages covered under your policy. Your deductible(s) is shown on your declarations page. The deductible will be applied to each loss.

4. My claims check lists a lender or payee name that is not associated with the policy, how can I have this removed?

• If the mortgagee was satisfied then the insured must provide the letter of satisfaction from the mortgage company. Once received, we would reissue the check, removing the mortgagee’s name. A copy of the satisfaction letter will be given to processing to remove the mortgagee from the policy.

• If a mortgagee is listed on the policy in error, the insured will have to submit a signed letter advising us of the error and requesting to have the mortgage company removed. Once received, we would reissue the check, removing the mortgage Co name. A copy of the request will be sent to processing to remove the mortgage company from the policy

5. Is there a percentage of depreciation per year?

There is no set percentage of depreciation, see question #6 for explanation.

6. What is an Actual Cash Value policy? How does this affect the pay out on a loss?

• Actual Cash Value is a method of valuing insured property. ACV is computed by subtracting depreciation from replacement cost. The depreciation is usually calculated by establishing a useful life/condition of the item determining what percentage of that life remains. For example, an insured purchased a television set for $1,000 five years ago and it was destroyed in a fire. NYPIUA says that all televisions have a life expectancy of 10 years. A similar television costs $2,500 today. The destroyed television had 50% of its life remaining. The ACV equals $2,500 (replacement cost) times 50% (useful life remaining) equals $1,250. $2,500 subtracting the depreciation of $1,250 equals the ACV value of $1,250.

• ACV affects the payout on a loss because depreciation is applied to the replacement cost. The two primary factors that are considered in determining the depreciation is the cost of the item (today) and the age/condition of the item.

7. I never received my claims check, how can I have it reissued?

• The insured must submit a stop payment request (our form) via fax (212-344-0731), e-mail (fairplan@nypiua.com).   or mail. Once claims receive the completed form, we will submit the form to accounting to place a stop payment on the check. Once accounting has given us notification that the stop payment is complete, the check will be voided in our system and reissued the next business day.

8. How do I reopen a claim?

• In order for us to consider reopening a claim, the insured must submit supporting documentation which they feel we should review. We need actual evidence for us to give any further consideration to the claim. This includes things such as estimates for the damage (when there is a dispute in the settlement amount), photos (if they feel our adjuster overlooked damages), or any other documentation which could provide further insight into the facts of the loss (Engineer reports, contractor proposals, etc.)

9. How long does it take for an adjuster to contact the insured after a claim is submitted?

• Generally, an adjuster must make contact with the insured within 24 - 48 hours from the time they receive the assignment from our office. Give into consideration; some adjusting companies are not open on the weekend, so if we send an assignment on Friday afternoon, the insured may not be contacted until the next business day.

10. How can my Public Adjuster or Legal representation contact a claims representative?

• An acknowledgement letter is generated and mailed to the insured and producer once the claim is entered in the system. The claim representative contact information (Name, phone number, e-mail address) is indicated on the acknowledgement letter. The insured’s Public Adjuster/Legal Representative may contact the claim representative that is listed on that letter.

11. If unhappy with the result of my claim, how can I dispute the decision?

• Refer to question #7 for consideration.

• Also, if no further consideration can be given, the insured can file a complaint with the DFS. Please note that all denial letters have the following language:

“Should you wish to take this matter up with the New York State Department of Financial Services, you may file with the department either on its website at WWW.DFS.NY.GOV/CONSUMER/FILEACOMPLAINT.HTM or you may write to or visit the Consumer Assistance Unit, NYS Department of Financial Services, at: One State St., New York, NY 10004; One Commerce Plaza, Albany, NY 12257; 163 Mineola Blvd., Mineola, NY 11501; Walter Mahoney Office Building, 65 Court St., Room 7, Buffalo, NY 14202; or 333 East Washington St., Syracuse, NY 13202.”

Billing and Application

1. What is required to reinstate the policy or reissue a policy in the event of a non-pay cancellation or a bounced check cancellation?

Reinstatement– Payment must be received by the Association on or before the cancellation date (or payment due date indicated on the cancellation notice). The Association recognizes the mailing postmark date as its receipt date for those payments sent by mail.

Reissuance–If a policy is eligible for reissuance, (i.e., policy issued with a lapse in coverage), the Association will bind coverage effective the day after the postmark date to reissue the policy provided:

a) No unpaid balance is due on expired/cancelled policy.

b) Payment is received within 90 days of non-payment cancellation date.

c) If a New Business policy was cancelled, we require the full year’s premium to reissue coverage

d) For a Renewal policy, we require at least the first installment payment to reissue coverage.

2.How many business days does it take to process a return premium check/overpayment check or stop pay of check?

Return premium or overpayment check are usually processed within 7-10 business days. Stop payment are processed between 5-7 business days.

3. What is the time frame and procedure for processing incoming payments?

Incoming payments are processed within 2-3 business days from the actual date of receipt (not postmark date).

4.What is the processing time frame for application?

Applications are generally processed within 2-3 business days if all information required has been provided.

5. When is a new application required, if one has been previously submitted?

A new application is required if the policy was cancelled for non-payment, reissued or reinstated for more than 90 days.

6.My application was rejected, when can I obtain my deposit refund?

Once an application has been rejected, refunds are usually processed within 7-10 business days following decision to reject application.

7.How often are bills sent to the insured?

For new applications, a bill is issued upon issuance of the policy. For renewal policies, bills are sent two months prior to the policy effective date. Policyholders have the option to elect for installment billing at point of first billing.

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