See our updated frequently asked questions

Stay safe New York

New York Property is here for you.

Walk-In Center

New York Property's Customer Walk-In Center is located in the NYC office.

Walk-In hours are Tuesdays, Wednesdays & Thursdays from 8:30 AM - 4:30 PM.

Report a Claim

Report a loss by

Please prepare as much information about the loss, including your policy number, date of loss, detailed description of the cause of loss and damages, your name and phone number to reach you for questions.


If you have a producer, they will be able to assist you in reporting a claim.

Make a Payment

You may make a payment:

  1. Online by clicking Make a Payment
  2. Mailing a check payable to NYPIUA - PO Box 1856 Poughkeepsie, NY 12601-0856
  3. Calling 212-208-9700 and following prompts

Get a Premium Indication

To quickly get a Dwelling Fire premium indication, please see Get a Quick Quote. Use this feature to get different premiums for different coverages & deductibles.


At this time, premium indication for Commercial Property is not available.


For questions regarding available coverage options, please contact a Producer for help or NYPIUA at (212) 208-9700.

Submit a New Business Application

To get more information about the application process and products NYPIUA offers, please see Applying for Insurance


Payment is required for all applications to be processed.


Direct links:

Please contact a Producer for help on filling an application or NYPIUA at (212) 208-9700.

Make Changes to your Policy

Please see Make Changes to your Policy to:

  • submit required documents, such as Anti-Arson Application or Monthly Vacancy form
  • request changes to your policy
  • request changes to your name or other additional named insured
  • request changes to your billing account or pay plan

Please contact a Producer for making changes to your policy or NYPIUA at (212) 208-9700.