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My Policy

What can I do?

As an Insured or Producer for a policy, you can view your policy or account information, make changes to your policy, or submit NYPIUA requested documents.


Report a claim

You can report a claim by:

  • clicking on Report a Claim
  • calling 212-208-9700 or 800-522-3372 and select option to report a claim. Customer Service Representatives are available Monday-Friday 8:30 am to 4:30 pm EST. After hours and holidays, feel free to report by leaving us a voicemail.
  • faxing a Property Loss Notice to 845-218-3099
  • emailing a Property Loss Notice to claims@nypiua.com
  • mailing claim to 155 Myers Corners Road, Wappingers Falls, NY 12590-3857

When reporting a claim by phone, fax, email or mail – include the following information: your policy number, date of loss, detailed description of the cause of loss and damages, your name and phone number to reach you for questions.

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View transactions and documents

View transactions and documents

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Make changes to your policy

A written request is required to make changes to your policy. Please download the Request for Change and submit through mail, email, or fax (see below for details). To submit by web, select the Make Changes to your Policy option below.

Changes to your policy can include changes, additions, or removal of:

  • your name or mailing address
  • additional named insureds
  • pay plan
  • coverages
  • producer on your policy
  • a mortgagee or other additional interest
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Cancel your policy

A written request is required to cancel your policy.

For a sale or transfer took place within thirty days prior to your request to cancel:

  • No additional proof is required. The cancellation will be effective the date of sale.

For a sale or transfer took place more than thirty days prior to your request to cancel, include one of the following with your request:

  • Copy of your deed, or
  • Copy of your closing statement, or
  • A letter from your attorney confirming the date of sale or transfer, or
  • A notarized statement confirming the date of sale or transfer
  • The cancellation will be effective the date of sale or transfer

Include your current mailing address to ensure that you will receive the cancellation notice and your return premium check, if one is owed to you.

Please download the Cancellation Request Form and submit by email, mail, or fax.

You can submit your cancellation request online by clicking on Cancel Your Policy option below.

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Make a payment

You can make a payment for your policy by:

  • on the web, select the Make a payment
  • by phone, please call 212-208-9700 and follow the prompts
  • by mail, include your payment stub and check or money order and mail to NYPIUA PO Box 1856 Poughkeepsie, NY 12601-0856. Please include your billing account number on your check if you aren't able to include your payment stub

Payments are processed within 2-3 business days from the actual date of receipt.

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Change your Insured information

Change your Insured information

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Anti-Arson Application

You can also submit the form online by clicking on Submit Anti-Arson Application below.

For additional details about the Anti-Arson Application requirements or to download the form & get contact details, please refer to Anti-Arson Application Info.

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Other endorsement requests

Other endorsement requests

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Submit an Appeal

Please submit the appeal form that was included as part of your Notice of Cancellation or Declination. If you don't have the original appeal form, please contact NYPIUA Customer Service at 212-208-9700 for a copy of that form. For more information, please refer to Submit an Appeal Request for more details.

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Wraparound Endorsement

Wraparound Endorsement

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If you are a Producer and would like to make changes to your information, please refer to Producer Information.